FAQ
Get straight answers to your most pressing questions about our cutting-edge graphic design and branding services. Explore details on our packages, pricing, and process, and discover how we deliver bold, professional solutions that elevate your brand. Find everything you need to know right here.
GENERAL QUESTIONS
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Contact Us: Reach out via our website’s contact form or email us directly at [your email address] with details about the service you’re interested in (e.g., logo design, social media flyers, style guides, or color palettes).
Provide Project Details: Once we connect, we’ll ask for more information about your project, including your vision, any brand guidelines, and specific preferences.
Confirm the Quote: After reviewing your needs, we’ll send a custom quote based on your project. Services like social media flyers, style guides, and color palettes start at $75 each.
Approval and Payment: Once you’re happy with the details, approve the quote and make the payment to get started.
Design Process Begins: After payment is confirmed, we’ll begin working on your project and provide updates along the way until you’re completely satisfied with the final result.
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Our turnaround time depends on the complexity of the project. For most services, such as social media flyers, style guides, or color palettes, the typical completion time is 3-5 business days after payment and confirmation of project details. For more complex designs like logo creation or multi-part branding packages, we’ll provide an estimated timeline when discussing your project. If you need a rush order, let us know, and we can accommodate for an additional fee.
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We want to make sure you’re 100% satisfied with your design. That’s why we offer up to two rounds of revisions free of charge for each project. If you need further adjustments beyond that, additional revisions can be arranged at a reasonable rate. Unfortunately, since our services are custom and digital, we do not offer refunds once a project is completed. However, we’ll work closely with you throughout the design process to ensure you’re happy with the final result.
Logo Design Questions
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Our logo development process begins with an in-depth consultation to understand your brand’s identity. We then create unique design concepts that capture your vision.
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You’ll receive multiple logo concepts, revisions based on your feedback, and final files optimized for both print and digital platforms.
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It’s helpful but not necessary. If you have inspiration, we’ll incorporate your vision. If not, MOSAIC AM will create original designs aligned with your brand.
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Absolutely. We can refine or completely redesign your logo while maintaining its original essence.
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A typical logo development takes 2-3 weeks, depending on revisions. We prioritize a thorough process to ensure a logo that stands the test of time.
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Media design includes any marketing materials such as business cards, brochures, catalogs, posters, packaging, and more.
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Although we don’t print ourselves, we can reccomend top-quality printers within Metro Atlanta to ensure your designs look flawless in print.
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Just provide us with your logo files, and we’ll design a stunning business card that complements your brand.
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Just provide us with your brand assets, content, and project goals. MOSAIC AM will ensure your designs are perfect for your audience.
MEDIA DESIGN QUESTIONS
